We provide a limited lifetime warranty (the "Warranty") on the product against manufacturing defects (i.e., a flaw in the product design, materials or workmanship that causes the product to no longer function) under normal use and for as long as the original retail purchaser owns the product. If your product is defective during the warranty period, we will repair or replace the defective product. This shall be your sole remedy under this Warranty. The Warranty is extended to the original retail purchaser only, is non-transferable, and only applies to custom-made products in the original windows for which the product was ordered and intended. The warranty period for products are as follow:
|Solutions||Usage||1 Year||2 Year||5 Year|
|Chain Pulley Roller blinds||Indoor||✓|
|Chain Pulley Roman blinds||Indoor||✓|
|Chain Pulley Dual blinds/Zebra||Indoor||✓|
|Chain Pulley Honeycomb blinds||Indoor||✓|
|Cord Pulley Venetian blinds||Indoor||✓|
|Chain Pulley Horizontal Sheer blinds||Indoor||✓|
|Motorised system for all indoor blinds (Somfy)||Indoor||✓|
|Chain Pulley Roller blinds with cable guide||Outdoor||✓|
|Motorised Roller blinds with cable guide (Somfy)||Outdoor||✓|
|Motorised Zipscreen (Somfy)||Outdoor||✓|
|External Venetian blinds (Model A)||Outdoor||✓|
|External Venetian blinds (Model B)||Outdoor||✓|
The Warranty Does Not Cover
If Warranty service is required, please contact Customer Service at +65 67474774 or email email@example.com and we will arrange for warranty repair or replacement at the soonest available time. When contacting Customer Service to request warranty repair or replacement, please be prepared to provide your name, address, a description of the problem, the date of purchase, and the date and conditions under which the problem occurred. Please include: a copy of order receipt to verify the original date of purchase; your name; address; a description of the problem; and the date and conditions under which the problem occurred.
This warranty gives you specific legal rights and limitations, and you may have other rights, which vary from state to state. No employee of The Shades Lab Pte Ltd has the authority to increase or alter the obligation of this warranty. This warranty is non-transferable.
Please note that the purchaser has 7 days of receipt of goods to report any marks, holes, scratches or defects on the product. Such claim will be evident from the moment when the products are installed and will not be a defect that evolves overtime. No claims for marks, holes, scratches or defects on the products after that date, will be accepted and will be considered misuse or general wear and tear.
Should you require any information regarding our Warranty program, please do not hesitate to email us at firstname.lastname@example.org or contact us at (+65) 6747 4774