1. Our Contract
A legally binding contract with you will only arise once THE SHADES LAB PTE LTD has received payment for the goods in full from you. When ordering products from the THE SHADES LAB website we can only process your order when the goods ordered have been paid for in full. You can pay online with all major credit cards via PayPal. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of the prevailing Goods and Services Tax (GST) and the total price shown is the price you will pay. All prices shown at our online store are shown in Singapore Dollars (SGD).
3. Right to Cancel or Change Your Order
Cancelling Prior to Manufacture
3.1 As our products are custom made and the manufacturing process will begin after a set period of 24 hours, you are only able to cancel or change your order by contacting us the next business day (Monday to Friday) from placing your order. Cancellation of order after 24 hours (excluding Saturday, Sunday and Public holiday) will be considered as cancellation after manufacture.
Refunding Your Payment
3.2 If a cancellation of the order is required within the 24-hour period of placing the order, monies will be credited to your bank account within 7 days of notification. Refunded monies may take a few days to show in your account after Our electronic transfer. We cannot be held responsible for interbank transfer delays.
Cancelling After Manufacture
3.3 You cannot cancel or change your order if the goods you have ordered are indented, manufactured, measured or custom-made to your requirements as these goods will not be re-sellable to us. We regret that once your order has been accepted by us in relation to such goods and entered on our manufacturing process, we are unable to accept changes to these goods or cancellation of your order. If prior to delivery you do wish to change your order or cancel it after we have accepted it, please contact us as soon as possible by email or on our telephone order helpline and we will try to assist you. Our acceptance of cancellation of your order will be subject to retention by us of a handling charge equal to 60% off the invoice value. The balance of the price paid will be reimbursed to you within 30 days of notification of cancellation by re-crediting your bank account.
Cancellation by Us
3.4 We reserve the right to cancel you order if: We have insufficient stock to deliver the goods you have ordered. You require delivery outside of Singapore. One or more of the goods was listed at the incorrect price due to typographical error or an error in the pricing information made by us and/or received by us from our suppliers. If we do cancel your order, we will notify you by email and will re-credit to your account any sum deducted by us from your credit card or direct debit as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
4. Stock Shortages
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
5. Product Descriptions and Measurements
a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise you to visit our gallery before placing your order to ensure that you are happy with the colour and quality before ordering. Whilst every attempt will be made by THE SHADES LAB to ensure that the goods sold and delivered match in every aspect of any sample or description shown, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
Many of the goods we sell are made according to your required sizes. It is your responsibility to take the correct measurements of your window. If you are unsure about any products or how to measure your window, please refer to our online measurement guide or engage our panel of installers for measurement assistance before ordering. You must check the product details and measurements of the goods before placing your order online and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements, as we will not be able to resell the goods as they are made-to-measure.
Price of materials are calculated based on the input of window dimensions. In an event if there is a deviation in dimension, THE SHADES LAB reserves the right to invoice the price difference to the customer. Payment of differences must be made in full before actual installation.
Please be aware that if you are ordering custom made goods from measurements taken from a house plan, we cannot be held responsible if the measurements on the building plans vary, from the actual completed window measurement.
c) Made to measure products
Made to measure products are custom made to your precise requirements. Once made, our products are suitable only to you and therefore cannot be cancelled or returned. Because of this, it is extremely important that you are sure about the product that you want and the size you require. We advise you to visit our gallery before placing an order. THE SHADES LAB cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered, and measurements taken are correct.
6. Delivering Your Goods
THE SHADES LAB or our appointed panel of installers will deliver your goods to the address you have provided on the order form for delivery. We will immediately despatch the order upon completion. Deliveries are Monday to Friday between 9am to 5pm. For order value below SGD350 with no installation service required, a delivery fee of SGD50 will be passed on.
7. Defective Goods
Warranty is only valid for THE SHADES LAB products installed by the qualified installers on our panel. There will be no warranty for products that are not installed by our panel of qualified installers. Kindly refer to THE SHADES LAB warranty program for scope of warranty for different window shading solutions.
No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, and the pages of this online store or by any employee or agent of THE SHADES LAB shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.
9. Events Beyond our Control
We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
10. Disclaimer and Indemnity
Any content from this site is provided “as is” basis without any representation or endorsement made, and without warranty of any kind, whether express or implied, in relation to this site, including without limitation to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade. Your use of this site constitutes your acceptance to any risk and you assume full responsibility for any costs which may resulted in the use of this site. By accessing this site, you consent to indemnify THE SHADES LAB Pte Ltd, and her stakeholders from any claim, damage, cost and expense, including legal fees, arising from or related to the use of this site and/or your breach of any representation, warranty, or other provision of this agreement. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. In an event of a dispute, you agree to, in good faith, to settle the matter with THE SHADES LAB Pte Ltd directly without initiating legal proceedings. This Agreement will be governed and construed in accordance with the laws of Singapore and you irrevocably submit to the exclusive jurisdiction of the courts of Singapore.
12. Consumer Guarantee
THE SHADES LAB has a duty to provide you with the product you ordered. If a part is missing or incomplete, we will replace it as quickly as possible in accordance with the Consumer Guarantee. A refund will only be given if we cannot replace or repair the item.